Creative Print, LLC – Raleigh, NC, 2010 to Present
Business Manager (2010 to Present)
Responsible for all business functions, including pricing, marketing, sales, contracts, vendor negotiations and account management.
§ Developed and executed start-up business plan that achieved a six month payback.
§ Developed and executed a 2012 marketing plan that achieved greater than 35% increase over 2011 sales.
§ Evaluated, negotiated and executed equipment plan that increased throughput by 175%, while improving quality and decreasing overall monthly expenditures.
Alcatel-Lucent – Raleigh, NC, 1983 to 2010
International telecommunications equipment provider with over 77,000 employees located in 120 countries.
Business Operations Manager, Product Unit Business Office (2008 to 2010)
Managed product margin and margin improvement of the Fiber-to-the-User product generating more than $200 million in annual revenue. Defined, justified, and prioritized cost improvement (CI) projects. Created and maintained all product cost models and provided backup support for product master data.
§ Enhanced focus on cost improvement by creating and maintaining a direct margin spreadsheet that drew from multiple databases, enabling efficient prioritization and tracking of cost improvement efforts.
§ Identified and documented more than $18 million in first-year savings in a project tracking spreadsheet — initiatives projected to deliver an ROI of 1,125%.
§ Identified and developed business case for $6 million in savings over 2 years (with a 4-month payback).
Senior Product Solutions Manager, Fiber-to-the-User (FTTU) Equipment (2007 to 2008)
Updated product roadmaps and communicated changes to customers and internal teams. Developed and implemented product phase-in/out strategies and provided input on product master data. Compiled customer / competition feedback for marketing plans. Managed customer communications and drove all maintenance release activities, defining all hardware / software changes. Led cross-functional project management team.
§ Facilitated team initiatives that resulted in growing revenue 64% from 2007 to 2008 and attained first-ever #1 GPON market status for FTTU product, as cited by the Dell’Oro Group market research firm.
§ Established an electronic approval process for internal and external product bulletins that resulted in more accurate and timely communications.
Product Manager, Digital Subscriber Line Access Multiplexer (DSLAM) Equipment (1997 to 2007)
Maintained P&L responsibility for Alcatel 1000 and 7300 DSL products generating as much as $1.2 billion annually. Defined new product requirements, developed product plans, approved changes, set product pricing, and managed the product life cycle. Set development and production priorities, tracked the master project plan, and managed customer communications, including technical input / review of marketing and data sheet material. Coordinated materials for lab and field trials to support customer product approval.
§ Implemented product strategy that resulted in capturing more than 50% of the US DSL equipment market share (sales grew from $2.7 million to $905 million in 3 years), while winning the 2000 Governor’s New Product Award (1000 ADSL product) and Networld+Inerop “Best in Show” award (7300 product).
§ Worked directly with key customers to successfully gain product acceptance.
§ Acted as primary product manager for ISO9000/TL9000 audits, resulting in zero non-compliance findings.
Manager, Test Engineering (1990 to 1997)
Managed 30-employee test engineering department in the design, development, and support of the overall manufacturing test strategy for all design center products, which generated more than $120 million annually. Supervised the design, construction, and release of production test facilities and associated test software, including product burn-in. Organized and tracked the entire Raleigh operations’ $5+ million capital budget.
§ Developed a customer and continuous improvement focused team structure that maximized efficiencies — delivered more than $1.3 million in cost savings, reduced development schedules by more than 2 months, and decreased manufacturing test-related trouble reports to their all-time lowest level.
§ Volunteered as a continuous improvement team facilitator, leading teams in achieving ISO 9001 certification and winning the Pacific Bell Quality Partner Award and Bell Canada Award of Excellence.
Supervisor, Advanced Test Engineering (1988 to 1990)
Project Engineer, Advanced Test Engineering (1984 to 1987)
Coordinated, planned, and budgeted all pre-production test activities supporting all design center products. Managed Operations’ $5 million capital budget. Defined new product test strategies, reviewed products for testability, and generated specifications for all test equipment. Evaluated and implemented new technologies and techniques to maintain manufacturing efficiencies and analyzed future equipment requirements.
§ Worked closely with R&D to develop and deliver the market’s first synchronous optical network (SONET) equipment, meeting a very aggressive delivery schedule.
§ Reduced test development costs by analyzing and modifying product designs to improve testability.
§ Enhanced manufacturing efficiency by creating an automated tool for projecting test yields.
§ Key member of team tasked with addressing surface mount technology requirements and implementation, including developing the surface mount technology design for testability guidelines.
§ Worked closely with R&D and coordinated all test efforts for the new OC-12 Optical Carrier product, allowing production shipment within 24 hours of system software release.
Manufacturing Test Engineer (1983 to 1984)
Responsible for all test support for assigned product lines.
§ Completed manufacturing test on a new fiber optic transmission system on schedule and within budget.
Delco Electronics (a division of General Motors) - Kokomo, IN (1979 to 1983)
Quality Engineer, Engine Control Products
Delivered quality and reliability engineering support in a high-volume production environment.
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